Delete your account and data
Smartizzy — app for Android and iOS (com.smartizzy.app)
You can delete your Smartizzy account and its associated data at any time. This page explains how to do it from the app or, if you no longer have the app installed, by email.
From the app
This is the fastest route and requires no contact with us: 1. Open Smartizzy or the website and sign in 2. Go to the Profile screen 3. Tap "Delete my account" 4. Type DELETE to confirm The request is recorded immediately and access to the account is blocked right away.
By email, without the app
If you uninstalled the app or cannot access your account, email us at: contato@smartizzy.app Use the subject "Account deletion" and include the email address registered on the platform. We may ask for additional confirmation to make sure the request came from the account holder — a safeguard against deletion requests made by third parties. We respond within 15 days.
What gets deleted
Deletion permanently removes: • Your profile and registration data (name, email, phone, ID document) • Your address and the coordinates derived from it • Your profile photo and portfolio photos • The jobs you posted or the applications you sent • Your chat history • Your reviews and your reputation on the platform Your account ceases to exist and you no longer appear in searches or in the job feed.
What is retained, and why
Some records are kept after deletion because the law requires it: • Tax records of connection fees paid, for the period set by tax legislation • Access logs, for the period required by Brazil's Internet Civil Framework (Law 12,965/14) This data is restricted exclusively to the legal purpose. It is not used for anything else, does not appear on the platform and is not shared. Payment data is not retained by us: cards are processed by Stripe and never stored on our servers.
Timeline
The request enters a 15-day grace period. During that time access stays blocked, but you can cancel the deletion by contacting the email on this page. After 15 days all data is permanently removed and the operation becomes irreversible: the account, history and reputation cannot be recovered.
Questions
For any question about data processing, including the other rights granted by Brazil's LGPD (access, correction and portability), write to contato@smartizzy.app. Full details on what data we collect and how it is handled are in our Privacy Policy.